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Wilma regularly updates the subprocessor list on our website. Stay informed by:

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SUBPROCESSOR UPDATES

Last Updated: November 20, 2023

 

Wilma utilizes a range of platform subprocessors, infrastructure suppliers, and third-party partners to deliver comprehensive services to our customers.

  • Wilma eSignature Service and Related Add-ons

  • Wilma Contract Lifecycle Management (CLM) and Related Add-ons

  • Wilma AI Legal Assistant

  • Wilma Insight Service

Capitalized terms in this page are as defined in the Wilma Sites & Services Terms and Conditions, the Data Protection Attachment, or other applicable service agreements governing the use of Wilma Services.

Wilma Service Providers and Subprocessors

To object to a specific subprocessor, email privacy@wilma.com with the subject “Subprocessor Objection,” including your name, company name, the relevant Wilma Service and Subprocessor, and your objection's grounds.

OBJECTING TO A SUBPROCESSOR

Amazon AWS (United States):

Cloud hosting services for Wilma platforms.
Contact: Amazon AWS Compliance Support


eSignature Service Subprocessors:

Amazon AWS (Sweden): Cloud hosting.

Artificial intelligence (AI) and ML services:

Amazon AWS (Sweden)


Optional Service Add-On Subprocessors for ID Verification:

Various partners for ID verification, independently collecting data.


Optional Service Add-On Subprocessors for SMS Messaging:

TeleSign Corporation (United States): SMS and phone authentication.


Optional Service Add-On Subprocessors for Payment Gateway:

Stripe (United States): Payment gateway services
 

INFRASTRUCTURE SUPPLIERS AND SERVICE SUBPROCESSORS

For partners providing professional services like legal services, integration and migration, contact your Wilma representative or refer to your service agreement.

PROFESSIONAL SERVICE PARTNERS

Wilma's global operations are supported by entities in multiple countries:

  • Wilma Technologies Inc. (United States): All services

  • Wilma Technologies AB (Sweden): All services

  • Wilma Teknoloji A.Ş. (Turkey): All services

WILMA GROUP MEMBERS AND LOCATIONS

Wilma is committed to upholding the highest standards of legal compliance in its operations, ensuring that its services for contract management and legal documentation are both secure and compliant with a range of international laws and regulations.

  • e-Signature Laws:

    • eIDAS (EU): Wilma complies with the Electronic Identification, Authentication and Trust Services (eIDAS) regulation in the European Union, which sets the standard for electronic signatures, electronic transactions, involved bodies, and their validation.
       

    • UETA/ESIGN (USA): In the United States, Wilma adheres to the Uniform Electronic Transactions Act (UETA) and the Electronic Signatures in Global and National Commerce Act (ESIGN), ensuring that electronic signatures and records are legal and enforceable.

  • Data Protection and Privacy Laws:

    • GDPR (EU): The General Data Protection Regulation is rigorously followed by Wilma, ensuring the protection and secure processing of personal data for users in the European Union.
       

    • KVKK (Turkey): Wilma complies with the Personal Data Protection Law (KVKK), respecting the privacy and protection of personal data in Turkey.
       

    • US Privacy Laws: Wilma adheres to various US state and federal privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), providing robust data protection for its users in the United States.
       

    • Global Compliance: In addition to the above, Wilma aligns with other global data protection and privacy laws applicable in the regions it operates, such as data protection acts in various countries and international standards like ISO 27001 for information security.

Operational Framework for Compliance:

  • Contract Management: Wilma’s contract management solutions are designed to align with legal requirements for digital transactions, ensuring the authenticity, integrity, and non-repudiation of electronic contracts.
     

  • Legal Documentation: All legal documents processed through Wilma are handled in compliance with the relevant legal standards, ensuring they are valid, enforceable, and meet regulatory requirements.
     

  • Data Security: Stringent security measures, including encryption and secure data processing practices, are in place to protect sensitive information and maintain privacy.
     

  • Continuous Monitoring and Updates: Wilma continuously monitors legal and regulatory changes to ensure ongoing compliance and updates its practices and policies accordingly.

Privacy Policy and User Rights

In line with our privacy policy, Wilma is committed to transparently managing personal data, respecting user rights under GDPR, including access, rectification, erasure, restriction, data portability, and objection. We engage with trusted subprocessors and partners to enhance our services while maintaining privacy integrity.

Data Controllers and Processing Locations

As stipulated in our privacy policy, Wilma Technologies AB and its global entities act as data controllers, processing data securely within the EU/EEA and, when necessary, in compliance with legal standards in other regions, including the USA and Turkey.

LEGAL COMPLIANCE AND BUSINESS APPLICATION

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